Mail and Messaging

HCL Notes, Verse and Sametime: integrated email and messaging for the modern workplace.

3C Public Package Comparison

Mail, Calendar, Contacts, Messaging

Feature Basic Standard Premium
Mail, shared mailboxes, stationary, rules
Calendar
Contacts
Messaging and awareness
Storage (pool shared also with 3C Applications service) 2 GB\user in a pool (50 users = 100 GB) 10 GB\user in a pool (50 users = 500 GB) 100 GB\user dedicated
Heavy clients HCL Notes (PC/Mac), MS Outlook* (PC), IMAP (PC/Mac) HCL Notes (PC/Mac), MS Outlook* (PC), IMAP (PC/Mac) HCL Notes (PC/Mac), MS Outlook* (PC), IMAP (PC/Mac)
Web clients HCL Verse and HCL iNotes HCL Verse and HCL iNotes HCL Verse and HCL iNotes
Mobile clients ActiveSync (Android, IOS), Verse Apps (Android, Ios) and HCL Verse for mobile browsers ActiveSync (Android, IOS), Verse Apps (Android, Ios) and HCL Verse for mobile browsers ActiveSync (Android, IOS), Verse Apps (Android, Ios) and HCL Verse for mobile browsers
Automatic configuration tool for heavy clients from 20 standard packages from 20 premium packages
CONNELINK Mail Compliance Solution
Room & resource reservations
Resource reservation application with built-in workflow for manager validation
Crossware Mail Signature
Secondary directories (external contacts)
Customizable interfaces
Customizable menu in Verse and Notes client
URL customization
Unlimited mail domains (Mx)

*Licenses available as an add-on

Shared mailboxes

Feature Basic Standard Premium
Unlimited number
Storage 1 GB per user in addition to pooled storage 1 GB per user in addition to pooled storage 1 GB per user in addition to pooled storage
Personalized menu for each user
Send anonymous mail externally from 20 standard packages from 20 premium packages
Alert and/or automatically redirect mail to specified users from 20 standard packages from 20 premium packages
Only allow authorized users to send mail to groups larger than a designated size from 20 standard packages from 20 premium packages
Send automatic replies from 20 standard packages from 20 premium packages
Task management functionality and responder tracking from 20 standard packages from 20 premium packages

Licenses

Feature Basic Standard Premium
HCL Digital Solutions licenses included
Service updated for each new version of HCL Digital Solutions

Security

Feature Basic Standard Premium
Spam blocker in and out ALTOSPAM
Advertising filters
Antivirus mail flow and data
Encryption and authentication for all network flow
Encryption of all data with CONNELINK keys
HTTP flow protected by reverse proxy, load balancing, and fail-over
Custom SSL certificate management
Backup and restoration for all mail (no retention limit)
Cluster, BCP (Business Continuity Plan) and DRP (Disaster Recovery Plan) on AWS data centers (at least 100 km between each AWS data center)
Multi-factor authentication (Q1 2020)

Performance and Technical Information

Feature Basic Standard Premium
99.99% service availability per year
3C SMTP and LDAP local services managed by CONNELINK
Data reversibility
API REST and Web Services for third-party solution integration
Local degraded hybrid mode for selected users to overcome the risk of internet outage from 20 standard packages from 20 premium packages
Automatic synchronization of users and groups with any LDAP/AD directory from 20 standard packages from 20 premium packages
Unique SAML Authentication for clients (ADFS or equivalent mandatory) from 20 standard packages from 20 premium packages

Support

Feature Basic Standard Premium
CONNELINK support available from 9:00 AM - 5:00 PM (UTC +1) Monday through Friday, except holidays. In English and French
24/7 support for all critical incidents (severity 1)
2 hours SLA for Severity 1 events
4 hours SLA for other events during work hours
Web portal for case submissions
Self-service solution for customer administrator (Business Support System)
Self-service password reset for user
AWS & NAGIOS monitoring
Access to experienced consultants and an HCL Master
Training for local administrators from 20 standard packages from 20 premium packages

3C Mail and Messaging Add-ons

Feature Price
Additional pooled storage packages shared between Mail & Messaging service and Applications service 10 GB (20 € /year excl. taxes), 100 GB (200 € /year excl. taxes)
1 TB (2,000 € /year excl. taxes), 10 TB (20,000 € /year excl. taxes)
100 GB additional dedicated storage for a premium user 200 € /year excl. taxes
Licenses for office suite upon request
Solution Ontime Group Calendar to manage a team’s calendar and vote for best availability upon request
Dedicated VPN between 3C and customer LAN 3,000 € /year excl. taxes